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I can Login but None of the Editing Options Function

using an outdated browser

If you are able to log in to your FASO account control panel but nothing happens with you click on any function, other than perhaps getting a message that tells you to recover the webpage, you are probably using an old, outdated browser and/or operating system.

Solutions are as follows:

  1. Make sure your browser is up-to-date.
    Here are some helpful links for different browsers:
    Update Google Chrome
    Update Firefox to the latest version
    Learn how to keep Safari up to date
    Opera Help - Auto-update
    Microsoft Edge

  2. Keep Adobe Flash player up to date.
  3. Shutdown your computer and restart.
  4. Upgrade your operating system.***

If you continue to experience a problem, please contact support and provide us with the following info:

  • What browser and version are you using?
  • What operating system are you on?
  • Are you on a mobile device?
  • Provide a screenshot.

***Current and Outdated Operating Systems

Windows 98 (1998)
Windows ME (2000)
Windows XP (2001)
Windows Vista (2006)
Windows 7 (2009)
Windows 8 (2012)
Windows 8.1 (2013)
Windows 10 (2015)

Mac OS X Panther – version 10.3, released in 2003
Mac OS X Tiger – version 10.4, released in 2005
Mac OS X Leopard – version 10.5, released in 2007
Mac OS X Snow Leopard – version 10.6, released in 2009
Mac OS X Lion – version 10.7, released in 2011
OS X Mountain Lion – version 10.8, released in 2012
OS X Mavericks – version 10.9, released in 2013
OS X Yosemite – version 10.10, released in 2014
OS X El Capitan – version 10.11, released in 2015
macOS Sierra – version 10.12, released in 2016
macOS High Sierra – version 10.13, to be released in 2017


Here are some great resource articles on why being up to date is so important.

Why is updating your Operating System (OS) important?

Updates are designed to make our computers safer and keep hackers from exploiting vulnerable spots. They can fix the code that allows hackers to install damaging malware on our computers or delete important files. The things that you’ve been so busy working on that you think you don’t have time to update your software—those are at risk if you decide to ignore the reminder.


Spring cleaning: Keep your apps, device software up-to-date

As companies look to improve and fix products through software patches and updates, it’s more important to ensure that everything is up-to-date.


The Importance of Updating Your Operating System

How to Keep Your Computer up to Date

Keep Your Operating System Up To Date

reference #08312017-316185

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