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Known Issues

  1. Internet Explorer 10 May Not Save Large Text Areas

    IE 10 has, as is usual for a new version of Internet Explorer, broken things.  It appears that IE...

  2. Generation 2 Templates SOMETIMES Have Issues with Mobile View

    UPDATE 6/21/2013 - This issue has now been corrected even on Generation 2 templates. If you experience any issues...

  3. Problems Sending Email (SMTP)

    The general solution is to use SSL OR TLS encryption in your mail clients NOT CRAM-MD5. Here are links...

  4. Social Media Button on Blog Missing with Island Life Palette

    If this issue affects your site, simply re-apply the Island Life color palette. Early versions of the palette sometimes...

  5. FASO Webmail Not Compatible with IE 10

    Our provider, Rackspace, has not finished the programming to make the FASO webmail system compatible with Internet Explorer 10....

  6. Devonshire Template (Generation 2) Uses Line Color For Site Heading

    Due to legacy reasons our Generation 2 Template, Devonshire uses the variable called "content.line" for the site heading area....

  7. FASO App Has Issues on iOS7

    The FASO app has three known issues on iOS7: UPDATE - A new version of the app was released...

  8. Rotated Images Don't Update in Newsletters

    This is a known issue and has to do with the way the FASO CDN handles image caching. It...

  9. Gallery Plan Sites Do Not Support Mobile View and Generation 3 and Higher Templates

    As we roll out these features they are rolled out and tested on the individual artist plans, which make...

  10. Deleting an Artwork Will Remove It From the Daily Art Show

    One our daily art show is created, if you delete the artwork we have chosen, it will not show...

  11. FASO Webmail May Not Work with Older Versions of Safari / OSX

    One of our customers using OSX 10.5 (Jaguar) and 4.1.3 of Safari recieved "object undefined" [ [object Event] undefined...

  12. Offline Slideshow Not Accessible in FASO iOS App Version 1.1

    UPDATE: FASO iOS app version 1.1.1, which fixes the bug outlined below, was released on 11/15/2013 and is available...

  13. Cosmic Chameleon Template Looks Funky on IE8

    IE8 is an extremely old browser with less than 5% market share (and falling). Cosmic Chameleon is a modern,...

  14. My Thumbnails Look Small and Seem Crowded Together

    Some of our Generation 3 templates allow you to choose 2, 3, or 4 images per row. For that...

  15. Social Sharing Bar Changed and Has Two Share Buttons

    Some artists noticed a change in the Social Sharing Bar (and/or the Facebook Like buttons) on their artworks. The...

  16. Safari Bug Prevents Image Uploads in iOS8

    This is a known bug that was introduced in Safari with the iOS8 release and has been reported to...

  17. Mobile Issues When a Site is Customized

    Older templates that are not client-side, mobile-responsive (prior to Morphic Maplelicious), if they are customized (via html, css customizations...

  18. Cant View Site Using Windows XP

    If a would-be collector tells you they can't view your site, and perhaps get a message that your site...

  19. Strips of Image Behind Navigation Bar / Site Menu

    Ths issue relates to relates to older templates that have been retired. The solution is to upgrade your FASO...

  20. Image Uploading Issues: iPad, iPhone, iPod Touch iOS 5 or Earlier

    iPads running iOS 5.0 or earlier do not support in-browser uploads. This is a limitation of earlier iOS versions...

  21. Editing Limitations Using iPad, iPhone, Android

    The issue with editing your website is not a result of any updates to our software, it's the limitation...

  22. Why don't I have a toolbar on my large text areas?

    There are two reasons you may not see the toolbar on large text areas (such as your biography text...

  23. Signs of an Art Scam

    Since we at FASO have no control over the sales of your art, which are between you, your buyer,...

  24. I can Login but None of the Editing Options Function

    If you are able to log in to your FASO account control panel but nothing happens with you click...

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