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Refresh Your Browser / Clear Cache and Cookies / Reboot

The Cache is how computers store information to make it easier/quicker to navigate to places on the web that you have already visited.

Your browser will save web pages that you have visited, in a file on your hard drive, in order to increase the speed at which your browser opens that same site again.

Since faster is better on the web, this is great as long as you haven't made changes to a particular page. When you've made changes and the browser is wanting to hold on to the 'old' page, that's not helpful at all.

Periodically, you need to clear your cache so the 'new' page can be accessed from the server and displayed properly.

Clearing your cache isn't hard and is very beneficial. 

We suggest a web search of the name of your browser and 'clear cache' if you're unsure of how to perform this operation. 


For unexplainable reasons, other than by saying 'stuff happens', the cache on any computing device can sometimes get confused even without having made an update to the website. This seems to happen to most internet browsers, and at random times.

Computers and mobile devices will, on occasion, display a cached (older) version of the page. This is what computers do to speed processing time, bringing the page to your screen from your computer or mobile device's cache instead of getting it fresh from the web.

It's not always a caching problem, but since it happens often enough, "clear your browser cache" is often one of the first diagnostic steps you'll hear from support personnel.

Clearing your browser cache can solve many issues. 


Here's are the options to try when your website is not properly displaying:

  • Refresh your browser
  • Clear browser Cache (history) and Cookies
  • Restart your computer

Refresh

Refreshing your internet browser window depends on which browser you use, such as Google Chrome, Mozilla Firefox, Safari, Internet Explorer, Microsoft Edge etc.

In Chrome: Page refresh is the circular arrow icon - top left - to the right of the back/forward buttons - says Reload this page when hovered over.

In Firefox: Page refresh is a circular arrow up top, right of the address bar - says Reload current page when hovered over.

In Safari: Page refresh is a gray arrow in a circle at the top of the screen that says Stop/ Refresh.

In Internet Explorer: It's the Refresh icon - next to your address bar at the top of the screen that has two small green arrows.

In Microsoft Edge: Circular arrow, upper left, says Refresh when hovered over.


Clear Cache / Cookies

The steps to clear cache and cookies vary depending upon what internet browser you use and what version.

We suggest a web search of the name of your browser and 'clear cache' if you're unsure of how to perform this operation. 

When a browser gets updated, the procedure for clearing cache and cookies can change.

When clearing cache and cookies, make sure not to check any options for clear stored passwords

Clearing cache will not affect your passwords, nor will it stop your computer from auto-filling in forms (unless you choose these options! Please be sure to read carefully).

Clearing cookies will log you out of any sites you're logged into.


This page, REFRESH YOUR CACHE provides info on how to clear cache in various browser version.

You can do a Google search on a phrase such as clear cache on chrome 54.0 to find a page such as this video, Clear cache and cookies in Google Chrome.

For Firefox:
How to clear the Firefox cache

For Safari:
Safari 8.0 - 10.0 (Mac) - Clearing Cache and Cookies

For Internet Explorer
How to delete cookie files in Internet Explorer
OR
Internet Explorer 9, 10 and 11 (Win) - Clearing Cache and Cookies

NOTE: We highly recommend using any browser other than Internet Explorer with our software. Google Chrome and Mozilla Firefox work great. They are free, and you can use multiple browsers on your computer.

Using an older browser? Click Here:
HOW TO CLEAR YOUR CACHE


Restart

Doing a Restart / reboot of your computer is often a simple fix for many unexplainable issues.

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