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Reset FASO Email Account Password

Follow these steps to reset your branded email account password.

  • Log in to your FASO account Control Panel
  • click Email icon (top row)

  • click Reset Password (just below the email address)

    You now have the following 2 options:
  1. Click on the email address where you would like us to send the link to reset your password for [yourname@yourname.com]
    OR
  2. Click here to add and confirm another non-FASO Email Account
    where you can receive a password reset link.

Option 1 - Please click on the email address where you would like us to send the link to reset your password for [yourname@yourname.com]

  • click on the email account where you want the reset link sent
  • check your email
  • click the 'reset password' link in the email

Option 2 - Click here to add and confirm another non-FASO Email Account where you can receive a password reset link.

  • click Add an Email
  • enter your non-FASO email in the box
  • click  Save

Next screen that pops up will read as follows:


Thanks for submitting a new email

We have sent the confirmation link to [ you@gmail.com for example ]

Please check your email at [ you@gmail.com ] and click the link to confirm this email address
(It can sometimes take a few minutes to arrive)


  • go to [ you@gmail.com ]
  • click the link in the email to confirm [ you@gmail.com ]
  • go back to FASO Control Panel
  • click Email icon (top row)
  • click Reset Password (just below the email address)
  • click on the newly confirmed email account - we will send the reset link to this newly confirmed email address
  • check your email
  • click the 'reset password' link in the email

Password Requirements.

  1. Must be at least 8 characters long
  2. Must contain 3+ of the following:
  • Uppercase letter
  • Lowercase letter
  • Number
  • Special character or space

Examples of email account passwords are:

FASO39go
#faso411
faso27GO!

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