Just renaming an image does not automatically make it a .JPG. If your images are not .JPG files already, you need to open them in a photo editing program and re-save them as .jpg.
FASO originally chose JPG (.jpg / .jpeg) as the format for image uploads because they're specifically designed for displaying artwork and photographs.
If your file name includes non-letters and non-numbers such as '$"/*# etc., you may need to remove these characters, rename the file, and save the new file.
Depending on the speed of your internet connection, your uploads may be 'timing out' if your images are too large.
Please refer to this FAQ: Image Upload Size
Despite how excellent browsers have gotten, website consumption is such a complex matter these days that every one of them will encounter particular sites that won't function correctly. It’s always a good idea to have more than one browser installed. They're all free, fast, and compliant, but each of today's Web browser choices has its own particular capabilities and features that may best suit your needs at any given time.
When using your FASO Control Panel or editing your FASO site, please use one of these recommended web browsers. These browsers tend to work much better on modern sites.
Be sure all of your security and privacy settings on your browser are set to medium or default.
Be sure the image is not in use or locked.
If the image is open in another program (like Photoshop) or if the computer thinks it is open - sometimes it will be 'locked' and you won't be able to upload it. Make sure it is not open in another program.
It's likely a trusted sites issue. Make sure both cloud.fineartstudioonline.com and data.fineartstudioonline.com are in your trusted sites. Using a different browser works too.
This is is always a good thing to try with any persistent error.
If you've tried all of the above and still get an error message during the upload process, especially if it happens more than once, please email ONE of the images that you were attempting to upload, as an attachment to [email protected] We will attempt to upload it and see if we can duplicate the problem.
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