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Ways to Find Help and Get Answers

Recorded Webinar, Ways to Get Help + Support, FAQs

There are several ways to get information and support:


Getting Started Webinar

Watch in full screen if you like. While watching, click the arrows in the lower right of the video that look like this: 

These webinars run most Thursdays - care to join us live? Let Support know - It's free!


Open a Support Ticket

The Support Team works on answering Support Ticket during the following hours:

  • Monday-Friday 7am-5pm Pacific Time (9-7 Central Time)
  • Saturday-Sunday 8am-2pm Pacific Time (10-4 Central Time)

Opening a Support Ticket will contact Tech Support immediately.

To open a support ticket via your FASO account control panel:

  • Login to your FASO Control Panel
  • Click Help (top left)

  • Click CONTACT (upper right)
  • Click Open a New Support Request

Not a FASO member yet? Click here to Contact FASO Customer Care & open a Support Ticket.

View Support Tickets for Review

  • Login to your FASO Control Panel
  • Click Help icon (top left)


  • Click CONTACT (upper right)
  • Below Open a New Support Request click View Past Tickets

  • Click View Ticket to the right of a ticket

Email FASO

Email us at:
[email protected]

Please include your account number in the subject line.
To find your account number:

  • Login to your FASO Control Panel
  • Click Help (top left)
  • Click CONTACT (upper right)

Account number is in upper right corner.

The Support Team works on answering emails during the following hours:

  • Monday-Friday 7am-5pm Pacific Time (9-7 Central Time)
  • Saturday-Sunday 8am-2pm Pacific Time (10-4 Central Time)

Chat

Chat availability hours:
Monday-Friday 7am- 4pm Pacific Time (9am - 6pm Central Time)
Sorry, no Chat support on weekends.

  • Login to your FASO Control Panel
  • Click on the chat bubble (lower right)
    NOTE: The Chat button will only display during the hours noted above.

  • Click on New Conversation button

  • Or click on an existing chat to add a comment or question
  • Type in your text
  • Hit the arrow icon on right or click Enter/Return on your keyboard

Chat is not available on weekends.

Video Tutorial on using Chat:


Phone Support

Phone Support is available to paying Gold and Platinum membership plans by setting up an appointment. 

Set up the appointment and we will call you!

Phone support is available during the following weekday hours:
Monday-Friday 10am-4:30 Central Time.
Our apologies, there is no phone support on weekends.

To make an appointment to schedule a call:

  • Login to your FASO Control Panel
  • Click Help (top left)
  • Click CONTACT (upper right)
  • Click Schedule a Support Call button

Follow the prompts.
Be sure to click the Confirm button after filling in the forms.

After confirmation you have the option to add the appointment to your Google Calendar or your iCal/Outlook Calendar.

The appointment details will be sent to the email address you added to the form. The email offers a Reschedule option and a Cancel option.

NOTE: If the calls from us are going directly to Voicemail and you use an iPhone, you probably have a setting enabled that sends Unknown callers straight to VM.

If that is the case here are the steps to change the setting:

  • from Home screen
  • choose Settings
  • scroll down
  • choose Phone
  • turn off Silence Unknown Callers

If you are not a Gold or Platinum Member and would like to request a call, go to faso.com, click on the Chat bubble, type in your request for a call. Be sure to include your phone number and the reason for your request.


Support Hours

Ticket and Email support:

  • Monday-Friday 
    9am-7pm CST (7am-5pm PST)
  • Saturday-Sunday 
    10am-4pm CST (8am-2pm PST)

Chat Support:

  • Monday-Friday 
    9am-6pm CST (7am-4pm PST)

Phone Support:

  • Monday-Friday 
    10am-4:30pm CST (8am-2:30pm PST)

Faso Forum - 2 Facebook Group Options

Our former FASO Forum has been replaced with 2 great FB groups to choose from. Join one or both & rub elbows with your fellow FASO members.

Read all about it in our FAQ The FASO Forum - 2 Facebook Groups

1. FASO Community and Support

Click on:
FASO Community and Support Facebook Group
Click on the Join button to become a member.

2. Art Marketing Mastermind

Click on:   
Art Marketing Mastermind Facebook Group
Click on the Join button to become a member.

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