Since we at FASO have no control over the sales of your art, which are between you, your buyer, and Paypal, we do not have any way to intervene on your behalf if indeed a bogus purchaser used a stolen credit card.
We encourage our artists to make sure that the money paid has indeed cleared all hurdles before shipping any art. The responsibility for this rests solely on the shoulders of the artist.
We believe that insurance companies that handle art and artists have policies that cover situations like this.
Having said that, the safeguards we have in place have most certainly helped artists avoid costly and potential problems with scammers.
If you have any inkling that a contact or potential buyer might not be legit, listen to your gut. It's probably right.
We have a system to protect our artists called Scam Art Guard.
If one person emails/contacts three or more of our artists via their Contact the Artist page, we're notified. We then view the email; if it's a scam, we blacklist the email and IP address.
How it works:
They send a bogus check for more than the amount (for the shipping) and ask you to return the difference (with a real check) to them.
Then you find out that their check is no good.
You're out all that money plus your paintings. We know of artists who were taken for thousands of dollars this way; don't be one of them.
If you suspect a scam, you copy and paste the body (message) of the email into a search engine, like Google. When a search is run, the message will show up as a scam (or not) on numerous websites.
Check the website addresses in the search before clicking on them.
Legitimate websites will be familiar with the scam and offer ample information on how it works, who scammers target, etc.
Scammers are usually lazy and will frequently use the same scam, or the same email language repeatedly. This is why searching the BODY of the email, not just the email address (easily changed) can reveal a scam.
Another resource regarding scammers:
If you have your email address posted on your site, you are allowing scammers access to your email address.
Please see this FAQ:
Can I display my email address on my site?
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