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Artist's Instructions for Processing a Return or Replacement Print and/or Frame

If the print and/or frame meets the replacement criteria (see exceptions on FAQ: Share Helpful Info about POD Orders with your Buyers):

  • Send an email to [email protected] 
  • Subject line should be FASO: Replacement request for order #___
  • Include the following information in the email content:
    • the customer’s info (name, address, phone, shipping address)
    • POD order number
    • Images and details to have print and/or frame replaced

You will have access to all the details about the order (payment method, order #, shipping address, etc.) in the email you received informing you of the sale.

Notify the customer if the replacement has been approved and the time-frame of their return. Be sure to confirm shipping address is still the same.


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