If you are able to log in to your FASO account control panel but nothing happens with you click on any function, other than perhaps getting a message that tells you to recover the webpage, you are probably using an old, outdated browser and/or operating system.
Solutions are as follows:
- Make sure your browser is up-to-date.
Here are some helpful links for different browsers:
Update Google Chrome
Update Firefox to the latest version
Learn how to keep Safari up to date
Opera Help - Auto-update
- Shutdown your computer and restart.
- Upgrade your operating system.***
If you continue to experience a problem, please contact support and provide us with the following info:
- What browser and version are you using?
- What operating system are you on?
- Are you on a mobile device?
- Provide a screenshot.
***Current and Outdated Operating Systems
Windows 98 (1998)
Windows ME (2000)
Windows XP (2001)
Windows Vista (2006)
Windows 7 (2009)
Windows 8 (2012)
Windows 8.1 (2013)
Windows 10 (2015)
The easiest way to determine which operating system your computer is running is to watch what appears when you start your computer. In most cases, your computer will display the logo of which operating system it is running for a brief time before all of the software loads.
If your computer is running Microsoft Windows, you can go to START > RUN and type "winver.exe" in the open field to be taken to a dialog box describing which version of Windows is on your computer.
Mac OS X Panther – version 10.3, released in 2003
Mac OS X Tiger – version 10.4, released in 2005
Mac OS X Leopard – version 10.5, released in 2007
Mac OS X Snow Leopard – version 10.6, released in 2009
Mac OS X Lion – version 10.7, released in 2011
OS X Mountain Lion – version 10.8, released in 2012
OS X Mavericks – version 10.9, released in 2013
OS X Yosemite – version 10.10, released in 2014
OS X El Capitan – version 10.11, released in 2015
macOS Sierra – version 10.12, released in 2016
macOS High Sierra – version 10.13, to be released in 2017
macOS Big Sur – version 11.
macOS Catalina – version 10.15.
macOS Mojave – version 10.14.6
Click here to find out which macOS your Mac is using.
Here are some great resource articles on why being up to date is so important.
Why is updating your Operating System (OS) important?
Updates are designed to make our computers safer and keep hackers from exploiting vulnerable spots. They can fix the code that allows hackers to install damaging malware on our computers or delete important files. The things that you’ve been so busy working on that you think you don’t have time to update your software—those are at risk if you decide to ignore the reminder.
Spring cleaning: Keep your apps, device software up-to-date
As companies look to improve and fix products through software patches and updates, it’s more important to ensure that everything is up-to-date.
- How to Keep Your Computer up to Date
- Keep Your Operating System Up To Date