If you can't login to your FASO account Control Panel, follow these troubleshooting tips.
If you have one FASO account.
Go to the login screen:
Baffled by accepting cookies, allowing pop-ups or privacy settings? Try a Google search for the steps on how to allow pop-ups and how to update privacy settings for your specific Operating System and browser.
If none of these resolutions solves your problem, contact support.
Please provide support with the following info:
Without this info, we really can't troubleshoot in more depth.
If you use Internet Explorer (IE) as your browser, we highly suggest that you switch to Google Chrome or Mozilla Firefox, at least for editing your FASO site. For one thing, IE can't handle some of our features such as our Artful Mail newsletter system. For another, Microsoft 'Edged' IE out. You can read more about some of the reasons here.
You have to use your USERNAME, not your Admin email address, to login to any additional account. Attempting to use your email address will fail.
Using your Admin email address for logging in ONLY works for your Master account.
We recommend that you log out of the Master account prior to logging into any additional account.
You can also manage (login to) additional accounts from your Master Account as follows:
NOTE 1: the email address needs to be Confirmed on any additional account in order for this to function. It will tell you right on the screen if you need to Confirm.
NOTE 2: It helps to get in the habit of double-checking the name of the account, upper right corner, if you edit multiple accounts.
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