If you are not seeing updates and/ or your website is not displaying properly, here are options for how to fix the issue.

• Refresh your browser
• Clear browser Cache (history) and Cookies
• Restart your computer / Reboot your mobile device

If using an iPad, iphone or Android, see this FAQ:
How do I clear the cache on my iPad, iPhone or Android device?

Refresh

Refreshing your internet browser window depends on which browser you use, such as Google Chrome, Mozilla Firefox, Safari, Internet Explorer, Microsoft Edge etc.

When you refresh your page you should see the latest updates. This is especially handy when editing your site.

Quick Hard Refresh

Windows/PC: (Chrome, Edge, Firefox) Control + Reload button -or- CTRL/F5 -or- CTRL/Shift/R (or CTRL/F5)

Mac/Apple: (Chrome, Edge, Firefox) Command/Shift/R

Safari: Command/Option/R

(The latest MS Edge is like Chrome now.)

See How to hard refresh your browser and clear your cache

Individual Browser Refresh Icon Location

Chrome: Page refresh is the circular arrow icon - top left - to the right of the back/forward buttons - says Reload this page when hovered over.

Firefox: Page refresh is a circular arrow up top, right of the address bar - says Reload current page when hovered over.

Safari: Page refresh is a gray arrow in a circle at the top of the screen that says Stop/ Refresh.

Microsoft Edge: Circular arrow, upper left, says Refresh when hovered over.

Internet Explorer: It's the Refresh icon - next to your address bar at the top of the screen that has two small green arrows. (We highly recommend you upgrade to Edge.)

Clear Cache / Cookies

The steps to clear cache and cookies vary depending upon what internet browser and what version you use.

When a browser gets updated, the procedure for clearing cache and cookies can change.

When clearing cache and cookies, make sure not to check any options for clear stored passwords. 

Clearing cache will not affect your passwords, nor will it stop your computer from auto-filling in forms (unless you choose these options! Please be sure to read carefully).

Clearing cookies will log you out of any sites you're logged into.

NOTE: Browsers update their versions on a regular basis. 
The easiest way to find out how to clear cache and cookies on your device is to do a search for your particular browser and OS. Example:
“clear cache and cookies {{browser name and version}}"
(replace {{browser name and version}} with your info)

Check ISP (Internet Service Provider) Cache

Caching may also be an issue with your internet provider not updating their servers in a timely manner.

ISP caching works in much the same way as browser caching. Once you have visited a website your ISP may cache those pages so that they appear to load faster the next time you visit them.

One way to check this is on your phone. Turn your wifi off on your phone and use data instead. Then see if you can see your FASO website (or whatever website you are having trouble viewing). This bypasses your IP services and forces your phone to use the data phone service instead.

The ISP will refresh the records per your domain's DNS Time to Live (TTL) setting. Typically this is anywhere from 5 minutes to 24 hours. Unless you are a DNS admin you probably don't have access to adjust the TTL settings in DNS for your domain yourself and it's probably too late anyway (you probably made the change already).

Clear All Cookies And Site Data in Brave

• Click on the Menu icon in the top right
• go to Settings
• Additional settings → Privacy and Security → Clear browsing data

A quicker way to get to this page would be to enter brave://settings/clearBrowserData into your address bar     
See Advanced for a breakdown of the data you can clear

• Deselect Browsing history and Cached files (if you only want to clear cookies) Click Clear data
• Go to Settings towards the bottom. 
• On the left-hand side, expand Additional Settings. 
• Click on Privacy and security.

from Brave Help Center: How Do I Clear Cookies And Site Data In Brave?

Restart

Doing a Restart / Reboot of your computer is often a simple fix for mystery issues.

The Back Story

For unexplainable reasons, other than by saying 'stuff happens', the cache on any computing device can sometimes get confused even without having made an update to the website. This seems to happen to most internet browsers, and at random times.     

Computers and mobile devices will, on occasion, display a cached (older) version of the page. This is what computers do to speed processing time, bringing the page to your screen from your computer or mobile device's cache instead of getting it fresh from the web.     

It's not always a caching problem, but since it happens often enough, "clear your browser cache" is often one of the first diagnostic steps you'll hear from support personnel, and not just FASO.

Clearing your browser cache can solve many issues. 

We suggest a web search of the name of your browser and 'clear cache' if you're unsure of how to perform this operation.

04232025