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Support Home FASO Branded Email Accounts

Spam Filters for Email Account ~ Safelist, Blocklist

All personalized (branded) FASO email accounts automatically have the spam filter turned on.

To access spam settings:

To add domains and email addressed to your Safelist:

from FASO control panel
click Email icon (upper row)
if necessary, click Your Email Accounts (toward the top, center)
click Log In to this email account (for the email account you with to edit)
(NOTE: you can also login via the webmail login link at webmail.fineartstudioonline.com)
click the 3 bar menu/hamburger icon (upper right corner, to the right of email address)
click Settings
click Spam Settings (left column)
click Safelist tab
click Add below Safelisted Domains & Email Addresses
and/or
click Add below Safelisted IP Addresses
enter Email address, Domain, or IP address in appropriate fields
click Add
click Save

NOTE: Type in a domain in this manner:
@domainname.com

If you need additional assistance with your spam filters, see this Rackspace help doc:
Spam preferences, safelists, and blocklists in Rackspace Email
NOTE: Rackspace is our email provider.

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