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Forgot Login Info? How to Reset Password

If you forget your password:

  • go to FASO.com
  • click Log in (upper right corner)
  • click Forgot your password?
  • enter your Username or your Admin Email Address (the one we have on file for your account)
  • click Email me a password reset
  • if you have multiple accounts, select the account by clicking on it
  • check your email 
  • follow the prompts


Passwords are cAse-sEnsiTive - capitalization counts!


For security reasons, password reset links expire. If the link expires, just repeat the steps.


If you know your Password and just want to change it:

  • login to FASO account Control Panel
  • click gear icon (top right)
  • click Account Settings
  • click Change Your Password
  • enter current password
  • enter new desired password and then again to confirm
  • click Save Changes

To Change Log In Username

See this FAQ:
How Do I Change My Username?

Don't use your account number or an email address as your username.

Your username determines the subdomain / system address we assign to your account. 

Example: username.faso.com

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