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Ways to Find Help and Get Answers

There are several ways to get information and support:


You can contact Customer Support in the following ways:

  • Open a Support Ticket
  • Email Us
  • Chat
  • Request Phone Call (paying Gold + Platinum members only)

Open a Support Ticket

The Support Team works on answering Support Ticket during the following hours:

  • Monday-Friday 7am-5pm Pacific Time (9-7 Central Time)
  • Saturday-Sunday 8am-2pm Pacific Time (10-4 Central Time)

Opening a Support Ticket will contact Tech Support immediately.

To open a support ticket via your FASO account control panel:

  • login to your FASO account Control Panel
  • click Help (top left)
  • click CONTACT (upper right)
  • click Open a New Support Request




If you are not yet a FASO member click here, Contact FASO Customer Care, to open a Support Ticket.

View Support Tickets for Review

  • login to your FASO account Control Panel
  • click Help icon (top left)


  • click CONTACT (upper right)
  • at the top you will see existing tickets
  • click View Ticket / Add Comment to the right of a ticket
  • or click View Past Tickets

Email FASO

Email us at:
[email protected]

Please include your account number in the subject line. 

To find your account number:

  • login to your FASO account Control Panel
  • Help (top left)
  • CONTACT (upper right)

Account number is in upper right corner.

The Support Team works on answering emails during the following hours:

  • Monday-Friday 7am-5pm Pacific Time (9-7 Central Time)
  • Saturday-Sunday 8am-2pm Pacific Time (10-4 Central Time)

Chat

Chat availability hours:
Monday-Friday 7am- 4pm Pacific Time (9am - 6pm Central Time)
Sorry, no Chat support on weekends.

  • login to your FASO account Control Panel
  • click on the chat bubble (lower right)
    NOTE: The Chat button will only display during the hours noted above.

  • click on New Conversation button

  • Or click on an existing chat to add a comment or question
  • type in your text
  • hit the arrow icon on right or click Enter/Return on your keyboard

Chat is not available on weekends.

Video Tutorial on using Chat:


Call Us

Paying Gold and Platinum membership plans include phone support during the following hours:

Monday-Friday 8am-4pm Pacific Time (10am-6pm Central Time)
Our apologies, no phone support on weekends.

  • login to your FASO account Control Panel
  • click Help (top left)
  • click CONTACT (upper right)
  • click Call Standard Phone Support button

Leave a voicemail.

Please have your account # handy. To find your account #:

  • login to your FASO account Control Panel
  • click Help (top left)
  • click CONTACT (upper right corner)

Sorry, we currently do not provide phone support on weekends.


Support Hours

Ticket and Email support:

  • Monday-Friday 
    9am-7pm CST (7am-5pm PST)
  • Saturday-Sunday 
    10am-4pm CST (8am-2pm PST)

Chat Support:

  • Monday-Friday 
    9am-6pm CST (7am-4pm PST)

Phone Support:

  • Monday-Friday 
    10am-6pm CST (8am-4pm PST)

Faso Forum

You can confer with your fellow artists in the Forum.

  • from your Control Panel,  
  • click on Forum (upper row, on left)

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