Reset Password using Password Recovery Screen

• click here to go to the Webmail Password Recovery screen
• enter your email address

• click Continue
• follow the prompts to Verify

• enter a New Password
• Confirm Password
• hit Reset Password

Reset Password from Control Panel ~ 2 Options

• Log in to your FASO Control Panel
• click Email icon (top row)
• click Reset Password (just below the email address)

• Option 1
  • click on the email account where you want the reset link sent
  • check your email
  • click the 'reset password' link in the email

---------------------- OR ----------------------

• Option 2
  • Click here to add and confirm another non-FASO Email Account where you can receive a password reset link.
  • click Add an Email
  • enter your non-FASO email in the box
  • click Save 

Next screen that pops up will read as follows:

Thanks for submitting a new email
We have sent the confirmation link to [ [email protected] for example ]
Please check your email at [ [email protected] ] and click the link to confirm this email address
(It can sometimes take a few minutes to arrive)

• go to [ [email protected] ]
• click the link in the email to confirm [ [email protected] ]
• go back to FASO Control Panel
• click Email icon (top row)
• click Reset Password (just below the email address)
• click on the newly confirmed email account - we will send the reset link to this newly confirmed email address
• check your email
• click the 'reset password' link in the email

Change Password by Logging into Email

If you know the current password and can login to your email account follow these steps:

• login to email account (from FASO control panel or from webmail link)
• click Hamburger Icon (3 horizontal bars), upper right corner
• click Settings

• click Security
• click Change Password
• for Login Credentials, click Change it Now button
• enter Current Password
• enter New Password
• Confirm New Password
• Save

Password Requirements

1. Must be at least 8 characters long
2. Must contain 3+ of the following:

• Uppercase letter
• Lowercase letter
• Number
• Special character or space

Examples of email account passwords are:

FASO39go
#faso411
faso27GO!

11172021