When you're ready to use your domain with your FASO site and you have domain email (such as [email protected]), there are 2 options for your email account(s):
NOTE: You need to be a paying member to set up the email account.
First, put your domain name on our servers:
Set up the email account:
After setting up the email account, you will need to change the nameservers to the FASO nameservers on your domain to get the email to function.
To change the nameservers:
After you update the nameservers, your off-site domain and your email account should begin working with your FASO account within 12 hours.
Your old website will come down and be replaced by your FASO site.
For 24 hours after changing the nameservers, check your domain email as you have been as well as from your FASO Control Panel so that you do not miss any emails.
Once everything has settled (24 hours), your email should be properly directed to your new email account through the FASO provider.
Once the webmail account is functioning, you can make the necessary server setting changes in any desktop program or mobile device that you use.
See this FAQ for more info:
How do I set up and check a FASO domain email account?
IMPORTANT: Contacts and Saved Emails will not automatically be transferred over to your FASO hosted email account.
If you are moving email from a webmail provider and are not using a specific email client for your access to email (like Outlook, Thunderbird, Windows Live Mail, a Built-In Mail App, Apple Mail, etc.), please keep in mind that this process DOES NOT transfer saved emails or your list of contacts.
If you have important emails saved in folders at your current email provider you will want to email them to yourself or save them to a file folder on your computer before you change the nameservers and cancel the original email account.
For moving your contacts, please see this FAQ:
FAQ: How to Import Contacts Into Your FASO Email Account
Once you have set up the email account on FASO and have accounted for any contacts and saved emails, you can finish the Domain Point by changing the nameservers to the FASO nameservers on your domain.
To keep your email account with your current provider (often your domain Registrar) give us your provider's MX Records (Mail Exchange Records).
This is easiest to do before you change the name servers / DNS on your domain.
NOTE: you will have to be using a Paid Email Account with your current provider.
Add the domain to our servers:
Our software will look up your current MX (Mail Exchange) records and will set the first MX record.
We need to get both MX records from you so that your email continues to function properly.
If you prefer not to change the name servers in order for the domain to work with your FASO website, please see this FAQ:
Connect your Existing Domain Name via a CNAME
NOTE: Using the cname is one way that some clients choose to retain their existing off-site personalized email account.
We do not recommend this option, especially if you plan on using our newsletter software, since you will not have the proper SPF/DKIM records for the email account for sending Artful Mail Newsletters to your subscribers.
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